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FAQ

General

  • How soundproof are Chatbox by Silen pods?

    Chatbox by Silen product range is designed and developed by industry-leading acoustic experts behind Silen Space. Recent official tests show that the noise levels inside our pod is up to 34 dB lower than outside of them. They are perfect for private conversations and phone calls: they don’t let the noise in and keep your conversation private.

    If you are interested in higher sound insulation level, up to 43 dB, visit out flagship product range at silenspace.com

  • What is the weight?

    The net weights are as follows:

    Chatbox: 270 kg / 595 lb

    Chatbox Duo: 500 kg / 1102 lb

  • Will they fit into my office?

    For installation and everyday use the height of your room needs to reach at least 235 cm (7ft 8.2 in). You can install the product next to another one, into corners or close to a wall. With endless layout possibilities you can create a workspace based on your needs.

  • Can I have the exterior in a custom color?

    Chatbox by Silen can be ordered only with black or white exterior through the online store. If you are interested in a custom exterior color, please contact our sales team: chatbox@silenspace.com.

  • Do you offer international shipping?

    Yes, we deliver globally. When purchasing from outside EU or US, a price quotation together with the shipping fee will be sent to you for further confirmation.

  • Where are the pods manufactured?

    The whole Chatbox by Silen product range is manufactured in Estonia – the land of forests and lakes, the birthplace of numerous startups, the country for digital nomads.

  • What does it mean that the door is left-handed and right-handed in one?

    Chatbox by Silen is designed to be versatile and to complement every possible room layout. Once you start the assembly you can choose if you would like to have a left-handed or right-handed door. You can change the handedness later on as well.

  • Do you offer a trial period?

    We offer a 100-day risk-free trial period for the first product you purchase. If within the first 100 days of receiving the pod you decide that Chatbox by Silen isn’t for you, let us know. You will get a 100% refund and we will take care of the disassembly and return shipping. Trial period applies only to the first purchased product.

  • Is it possible to adjust air flow?

    If you have purchased a Chatbox and would like to adjust the air flow, contact your Chatbox by Silen sales representative or write to us at chatbox@silenspace.com.

  • How do I clean it?

    We have put together cleaning tips to make it easier for you to maintain the sophisticated look. Maintenance is described in our Handling instructions.

Delivery & assembly

  • What is the lead time?

    We ship the products within 3 business days. We keep a large stock of Chatboxes to be able to ship as fast as possible.

  • How fast can Chatbox be assembled?

    Chatbox was designed to be easy to assemble. Do you know the saying: ’’It takes only half an hour“? It was invented when assembling a Chatbox Single as it takes only 30 minutes.

  • Do I need professional assembly team?

    No, you don’t need a professional assembly team. It’s all about simplicity with Chatbox by Silen. You don’t have to have a degree in engineering nor years of experience to read the assembly manual and follow the guidelines.

  • How can I adjust the pod if my floor is uneven?

    An uneven floor is an issue in many offices and other public spaces. With the help of leveling glides you can easily adjust the pod’s floor to be straight. This can be done even after the assembly.

  • What is the HS-/CN-code?

    The HS-/CN-code is 9403 30 99 – Other furniture and parts thereof: Wooden furniture of a kind used in offices, exceeding 80 cm in height, Other.

Electricity

  • How are the pods powered?

    The electrical system has been put together by a certified specialist using only certified parts. You just have to plug the right cables together during assembly and plug the main power cord to your wall.

  • How long is the power cord?

    The length of the power cord is 3 m (9ft 10.1 in).

  • What power outlets do you have?

    The electrical outlets are as follows:

    Chatbox: 1x 110-240 V power outlet + 1x USB A (Schuko)

    1x 110-240 V power outlet + 1x USB A + 1x USB C (NEMA)

  • What kind of socket types are used in standard and can I change it?

    In standard we have NEMA socket types for North America and Schuko socket types for the rest of the world. You can change the socket type in the cart. There you can see the variety of different types and choose the suitable for you.

  • What are the specs for LED lighting?

    Color temperature: 4000 K

    Power consumption: 6.7 W

    Lumens: 900 lm

  • Can I have Ethernet inside the pod?

    Yes, you can have Ethernet inside the pod (additional cost will apply). Contact us for more information chatbox@silenspace.com

Accessories

  • What’s the difference between VC ready and VC system?

    VC ready (Video Conferencing ready with screen bracket) includes a sreen bracket and necessary readiness for a Video Conferencing system. The screen is not included.

    VC system (Video Conferencing system with screen bracket) includes a sreen bracket and a Video Conferencing system. The screen is not included.

  • What material is the whiteboard made from?

    Whiteboard for Chatbox Single and Chatbox Duo is made from fibreboard covered with special whiteboard laminate and can be written on with whiteboard markers.

  • How big screen can be attached to the screen bracket?

    The screen bracket in Chatbox Single is suitable for up to 24 inch screens.

  • Is Chatbox by Silen accessible with a wheelchair?

    In default Chatbox by Silen is not accessible with a wheelchair, but for Chatbox Duo there is a possibility to add a ramp and use a wider door. Contact us for more information chatbox@silenspace.com

Safety & Warranty

  • Is Chatbox by Silen UL Listed?

    Yes, Chatbox and Chatbox Duo are listed under the premier North American Standard UL 962.

    UL 962 guarantees that our products are safe for use in the work environment and that their entire electrical system is fully compliant with the US and Canadian requirements.

  • What about the fire safety?

    As a part of the certification for the UL, Chatbox by Silen products also passed the ASTM E84 standard fire tests and were awarded Class A in fire resistance.

  • How safe is it if there was an earthquake?

    The design has taken into account the possible affects of earthquakes, meaning that they will be able to stay upright in case of an earthquake. If needed, Chatbox by Silen pods can also be fixed to your floor with anchor bolts. Contact us for more detailed instructions chatbox@silenspace.com

  • Do you offer a warranty with your products?

    Every Chatbox by Silen comes with a two-year warranty. The warranty period starts on the next day after your Chatbox by Silen has been delivered to you. For more information please see our Warranty Terms & Conditions.

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